How To Fix CRMS4_SOM_PROD_API004 - Only products of type Subscription are allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 004

• Message text: Only products of type Subscription are allowed

What causes this issue?

You have entered a product that does not have product type group
"Subscription" (3).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter a subscription product.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API004 - Only products of type Subscription are allowed ?

  The SAP error message CRMS4_SOM_PROD_API004 indicates that the system is expecting a product of type "Subscription," but the product being processed does not meet this requirement. This error typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP Subscription Order Management when dealing with subscription-based products.
  Cause:
  
  Incorrect Product Type: The product you are trying to use in a subscription order is not defined as a subscription product in the system.
  Configuration Issues: The product master data may not be correctly configured to indicate that it is a subscription product.
  Data Entry Errors: There may be a mistake in the data entry where a non-subscription product is being selected for a subscription-related transaction.
  
  Solution:
  
  
  Check Product Type:
  
  Verify the product you are trying to use. Ensure that it is indeed a subscription product. You can do this by checking the product master data in the SAP system.
  Navigate to the product master data and confirm that the product type is set to "Subscription."
  
  
  
  Update Product Configuration:
  
  If the product is not set as a subscription, you may need to update its configuration. This typically involves:
  
  Accessing the product master data.
  Changing the product type to "Subscription" if applicable.
  Saving the changes and reattempting the transaction.
  
  
  
  
  
  Review Transaction Logic:
  
  Ensure that the transaction you are trying to perform is appropriate for the product type. If you are trying to create a subscription order, make sure that all products included in the order are subscription products.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on managing subscription products and the requirements for creating subscription orders.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Product Master Data: Familiarize yourself with how product types are defined and managed in SAP, especially in the context of subscription management.
  Training and Documentation: Ensure that users involved in creating subscription orders are trained on the correct procedures and understand the importance of product types.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.