How To Fix CRMS4_SOM_PROD_API002 - Deletion of '&1' is not possible; no entry for '&2' exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 002

• Message text: Deletion of '&1' is not possible; no entry for '&2' exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API002 - Deletion of '&1' is not possible; no entry for '&2' exists ?

  The SAP error message CRMS4_SOM_PROD_API002 indicates that there is an attempt to delete a product or item (represented by &1), but the system cannot find an entry for the specified identifier (represented by &2). This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with product data or service order management.
  Cause:
  
  
  Non-Existent Entry: The most common cause of this error is that the product or item you are trying to delete does not exist in the database. This could be due to:
  
  The product was never created.
  The product was already deleted or archived.
  There is a mismatch in the identifiers being used (e.g., incorrect product ID).
  
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables that are required for the deletion process.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary permissions to delete the product, leading to the system not being able to find the entry.
  
  
  Solution:
  
  
  Verify Product Existence: Check if the product or item you are trying to delete actually exists in the system. You can do this by:
  
  Using transaction codes like MM03 (Display Material) or CRMD_ORDER (Display CRM Order) to look up the product.
  Ensuring that the product ID you are using is correct.
  
  
  
  Check for Deletion Flags: If the product exists but cannot be deleted, check if there are any deletion flags set on the product or if it has been archived.
  
  
  Review Related Entries: Ensure that all related entries in the database are intact. If there are dependencies (like sales orders, service orders, etc.), you may need to address those first.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform deletion operations. You may need to consult with your SAP security team to verify this.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that might provide additional context about why the deletion is failing.
  
  
  SAP Notes and Support: If the issue persists, consider searching for relevant SAP Notes or reaching out to SAP support for assistance. There may be known issues or patches available that address this specific error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM03, MM02, and MM01 for managing product data.
  SAP Documentation: Review SAP documentation related to CRM and product management for best practices and troubleshooting steps.
  Data Model: Understanding the data model and relationships between different entities in SAP CRM can help in diagnosing issues related to product management.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.