How To Fix CRMS4_REPAIR_BO023 - Set the repair order to Completed first.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 023

• Message text: Set the repair order to Completed first.

What causes this issue?

You cannot complete the repair object because the repair order for the
repair object has not been set to <LS>Completed</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First, set the status of the repair order to <LS>Completed</>. You can
then complete the repair object.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO023 - Set the repair order to Completed first. ?

  The SAP error message CRMS4_REPAIR_BO023 indicates that you are trying to perform an operation on a repair order that cannot be completed because the order is not set to "Completed" status. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders or repair orders.
  Cause:
  The error occurs when:
  
  You attempt to perform an action (like closing, deleting, or changing the status) on a repair order that is not in the "Completed" status.
  The system requires that certain conditions be met before allowing further actions on the repair order.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status of the Repair Order:
  
  Navigate to the repair order in question and check its current status. You can do this by using transaction codes like IW32 (Change Order) or IW33 (Display Order) in the SAP GUI.
  
  
  
  Set the Repair Order to Completed:
  
  If the order is not completed, you need to change its status to "Completed." This can usually be done by:
  
  Opening the repair order.
  Changing the status to "Completed" (this may involve confirming that all necessary tasks and checks have been performed).
  
  
  
  
  
  Save the Changes:
  
  After changing the status, make sure to save the order.
  
  
  
  Retry the Operation:
  
  Once the repair order is set to "Completed," you can retry the operation that initially triggered the error.
  
  
  
  Related Information:
  
  Status Management: Understanding the different statuses of repair orders and their implications is crucial. Familiarize yourself with the workflow and status transitions in your specific SAP environment.
  User Permissions: Ensure that you have the necessary permissions to change the status of repair orders. If you do not have the required access, contact your SAP administrator.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for handling repair orders, as there may be specific procedures to follow.
  Error Logs: If the issue persists, check the system logs for any additional error messages or warnings that could provide more context.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.