How To Fix CRMS4_REPAIR_BO008 - Cannot determine the preceding transaction for the in-house repair.

CRMS4_REPAIR_BO008 - Overview

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 008

• Message text: Cannot determine the preceding transaction for the in-house repair.

What causes this issue?

The system has located a link between an in-house repair item (
<LB>BUS2000257</> with the GUID '&V1&') and the header of a repair order
(<LB>BUS2000116</> with the GUID '&V2&') for example. However<(>,<)> the
required link between the header data for the repair order and the
header data for the in-house repair (which has to be defined as the
preceding transaction) is missing in the process flow table.

System Response

The system cannot determine the header of the in-house repair, which
must be linked to the header of the repair order.

How to fix this error?

Contact technical support for assistance.

Procedure for System Administrators

To avoid creating inconsistent data, correct the program that creates
follow-up transactions for in-house repairs.
If it is necessary to correct the inconsistent data, correct the link
between the header of the in-house repair and the header of the repair
order in the database.

Error message extract from SAP system. Copyright SAP SE.

CRMS4_REPAIR_BO008 - Details

• The SAP error message CRMS4_REPAIR_BO008 indicates that the system is unable to determine the preceding transaction for an in-house repair. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service orders or repairs.
  
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing or Incorrect Data: The system may not have the necessary data to identify the preceding transaction. This could be due to missing entries in the database or incorrect references in the repair order.
  
  
  
  Configuration Issues: There may be configuration settings in the CRM or the backend system that are not set up correctly, preventing the system from linking the repair order to its preceding transaction.
  
  
  Transaction Flow Issues: If the transaction flow is not properly maintained (e.g., if a preceding transaction was deleted or not created), the system will not be able to find the necessary links.
  
  
  Authorization Issues: Sometimes, the user