How To Fix CRMS4_REPAIR_BO008 - Cannot determine the preceding transaction for the in-house repair.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 008

• Message text: Cannot determine the preceding transaction for the in-house repair.

What causes this issue?

The system has located a link between an in-house repair item (
<LB>BUS2000257</> with the GUID '&V1&') and the header of a repair order
(<LB>BUS2000116</> with the GUID '&V2&') for example. However<(>,<)> the
required link between the header data for the repair order and the
header data for the in-house repair (which has to be defined as the
preceding transaction) is missing in the process flow table.

System Response

The system cannot determine the header of the in-house repair, which
must be linked to the header of the repair order.

How to fix this error?

Contact technical support for assistance.

Procedure for System Administrators

To avoid creating inconsistent data, correct the program that creates
follow-up transactions for in-house repairs.
If it is necessary to correct the inconsistent data, correct the link
between the header of the in-house repair and the header of the repair
order in the database.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO008 - Cannot determine the preceding transaction for the in-house repair. ?

  The SAP error message CRMS4_REPAIR_BO008 indicates that the system is unable to determine the preceding transaction for an in-house repair. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service orders or repairs.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing or Incorrect Data: The system may not have the necessary data to identify the preceding transaction. This could be due to missing entries in the database or incorrect references in the repair order.
  
  
  Configuration Issues: There may be configuration settings in the CRM or the backend system that are not set up correctly, preventing the system from linking the repair order to its preceding transaction.
  
  
  Transaction Flow Issues: If the transaction flow is not properly maintained (e.g., if a preceding transaction was deleted or not created), the system will not be able to find the necessary links.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the preceding transaction.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Integrity: Verify that all necessary data for the repair order is present and correctly entered. Ensure that the preceding transaction exists and is correctly linked to the repair order.
  
  
  Review Configuration: Check the configuration settings in the CRM system related to service orders and repairs. Ensure that all necessary settings are correctly configured.
  
  
  Transaction Flow Verification: Investigate the transaction flow to ensure that all preceding transactions are correctly created and linked. If a preceding transaction was deleted, you may need to recreate it.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the preceding transaction. You may need to consult with your SAP security team to verify this.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Debugging: If you have access to the development environment, you can debug the process to identify where the system is failing to find the preceding transaction.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing service orders.
  Documentation: Review SAP documentation related to service management and repair processes to understand the expected workflow and data requirements.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_REPAIR_BO008 error in your SAP system.