How To Fix CRMS4_REPAIR_BO001 - In-house repair (identifier '&1') does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_REPAIR_BO - Messages for In-House Repair BO

• Message number: 001

• Message text: In-house repair (identifier '&1') does not exist.

What causes this issue?

The system cannot identify the in-house repair using the following
parameters:
Identifier: &V1&
Type: &V2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact technical support for assistance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_REPAIR_BO001 - In-house repair (identifier '&1') does not exist. ?

  The SAP error message CRMS4_REPAIR_BO001 indicates that the system cannot find an in-house repair with the specified identifier (represented by &1). This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders or repairs.
  Cause:
  
  Non-Existent Repair Order: The identifier provided does not correspond to any existing in-house repair order in the system.
  Incorrect Identifier: The identifier may have been entered incorrectly, leading to a mismatch.
  Data Deletion: The repair order may have been deleted or archived, making it unavailable for processing.
  Authorization Issues: The user may not have the necessary permissions to view or access the repair order.
  System Configuration: There may be issues with the configuration of the repair order management in the system.
  
  Solution:
  
  Verify Identifier: Double-check the identifier you are using to ensure it is correct. Look for any typographical errors.
  Check Existence: Use transaction codes like IW32 (Change Order) or IW33 (Display Order) to search for the repair order and confirm its existence.
  Review Deletion/Archiving: If the repair order was deleted or archived, consult with your SAP administrator to see if it can be restored or if you need to create a new one.
  Check Authorizations: Ensure that you have the necessary authorizations to access the repair order. If not, contact your system administrator to grant the required permissions.
  Consult Configuration: If the issue persists, review the configuration settings related to in-house repairs in the SAP system. This may require assistance from a functional consultant or SAP support.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing service orders and repairs, such as IW31 (Create Order), IW32, and IW33.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to in-house repairs and service order management for best practices and guidelines.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.