How To Fix CRMS4_PS_TOOLS_UI158 - Payment family &3 does not exist (NCD item object ID &1, item ID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 158

• Message text: Payment family &3 does not exist (NCD item object ID &1, item ID &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI158 - Payment family &3 does not exist (NCD item object ID &1, item ID &2) ?

  The SAP error message CRMS4_PS_TOOLS_UI158 indicates that there is an issue related to a payment family that does not exist for a specific item in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) and can be associated with various processes, such as billing or payment processing.
  Cause:
  The error message can be triggered by several factors, including:
  
  Missing Payment Family: The specified payment family (identified by the placeholder &3) does not exist in the system for the given item object ID (&1) and item ID (&2).
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the database that link the payment family to the item.
  Configuration Issues: The configuration settings for payment families in the CRM system may not be set up correctly.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling payment families correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Payment Family Configuration:
  
  Navigate to the configuration settings for payment families in your SAP system.
  Ensure that the payment family specified in the error message exists and is correctly configured.
  
  
  
  Verify Item Data:
  
  Check the item object ID and item ID mentioned in the error message.
  Ensure that these items are correctly linked to a valid payment family in the system.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the database that may be causing the issue.
  Use transaction codes like SE16 or SE11 to inspect the relevant database tables for missing entries.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to payment processing, review the code to ensure it correctly handles payment families.
  Check for any recent changes that may have introduced the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to payment families and CRM to understand any specific requirements or configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help you navigate the CRM order management.
  SAP Notes: Search for SAP Notes related to the error message or payment families in the SAP Support Portal for any known issues or patches.
  Documentation: Review the SAP Help Portal for documentation on CRM payment processing and configuration.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.