How To Fix CRMS4_PS_TOOLS_UI152 - SXP type &1 in GED item with version ID &2, item ID &3 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 152

• Message text: SXP type &1 in GED item with version ID &2, item ID &3 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI152 - SXP type &1 in GED item with version ID &2, item ID &3 is invalid ?

  The SAP error message CRMS4_PS_TOOLS_UI152 typically indicates an issue related to the integration of the SAP CRM (Customer Relationship Management) system with the Product and Service Management (PS) tools. The error message suggests that there is an invalid item in the Generic Event Driven (GED) item, specifically related to the SXP (Service Experience Platform) type.
  Cause:
  
  Invalid Item ID: The item ID specified in the error message may not exist or may have been deleted or archived in the system.
  Version ID Issues: The version ID may not correspond to a valid or active version of the item.
  Data Inconsistency: There may be inconsistencies in the data related to the GED item, such as missing or incorrect entries in the database.
  Configuration Issues: There could be configuration issues in the CRM or PS tools that are causing the system to not recognize the item correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the specified item.
  
  Solution:
  
  Verify Item and Version IDs: Check the item ID and version ID in the system to ensure they are valid and active. You can do this by navigating to the relevant transaction codes in SAP to look up the item.
  Check Data Consistency: Run consistency checks or reports to identify any discrepancies in the data related to the GED item.
  Review Configuration: Ensure that the configuration settings for the CRM and PS tools are correctly set up and that there are no missing components.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access the item. If not, work with your SAP security team to grant the required permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in troubleshooting the issue.
  Documentation: Review SAP documentation related to CRM and PS tools for any specific guidelines or troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.