How To Fix CRMS4_PS_TOOLS_UI120 - No benefit ID (product)assigned to GED item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 120

• Message text: No benefit ID (product)assigned to GED item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI120 - No benefit ID (product)assigned to GED item ?

  The SAP error message CRMS4_PS_TOOLS_UI120 indicates that there is no benefit ID (product) assigned to a GED (Generic Event Document) item in the SAP system. This error typically arises in the context of CRM (Customer Relationship Management) and can affect processes related to service orders, sales orders, or other CRM functionalities.
  Cause:
  
  Missing Benefit ID: The primary cause of this error is that the GED item does not have a benefit ID assigned to it. This can happen if the item was created without the necessary product information or if the product data is incomplete.
  Configuration Issues: There may be configuration issues in the system that prevent the assignment of benefit IDs to GED items.
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that lead to this error.
  
  Solution:
  
  
  Assign Benefit ID:
  
  Navigate to the GED item in question and check if a benefit ID is assigned.
  If not, assign a valid benefit ID (product) to the GED item. This can usually be done in the item details or through the relevant transaction code in SAP.
  
  
  
  Check Product Master Data:
  
  Ensure that the product master data is complete and correctly configured. This includes checking the product hierarchy, status, and any related attributes that may be required for the GED item.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system related to GED items and benefit IDs. Ensure that all necessary settings are in place to allow for the assignment of benefit IDs.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the data that may be causing the issue. This may involve running specific reports or using transaction codes to analyze the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling GED items and benefit IDs. This can provide insights into best practices and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be used to manage GED items and benefit IDs.
  SAP Notes: Check for any SAP Notes related to this error message, as they may contain specific fixes or updates that address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message CRMS4_PS_TOOLS_UI120 and ensure that GED items are correctly assigned with benefit IDs.