How To Fix CRMS4_PS_TOOLS_UI104 - No user who created the item assigned to SXP item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 104

• Message text: No user who created the item assigned to SXP item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI104 - No user who created the item assigned to SXP item ?

  The SAP error message CRMS4_PS_TOOLS_UI104 indicates that there is no user assigned to the item that was created for the SXP (Service Exchange Process) item. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with service orders or service-related transactions.
  Cause:
  
  Missing User Assignment: The item in question does not have a user assigned to it, which is required for processing or displaying the item correctly.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the user assignment tables.
  Authorization Issues: The user attempting to access or modify the item may not have the necessary authorizations to view or edit the item.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to this error.
  
  Solution:
  
  
  Check User Assignment:
  
  Navigate to the relevant transaction or item in the CRM system.
  Verify if a user is assigned to the item. If not, assign the appropriate user who should be responsible for the item.
  
  
  
  Review Data Consistency:
  
  Check the database tables related to user assignments and ensure that there are no missing or incorrect entries.
  Use transaction codes like SE16 or SE11 to inspect the relevant tables.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the item. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the CRM system related to service orders and user assignments. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes or steps that lead to the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in managing service orders.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as they may provide specific fixes or workarounds.
  User Roles: Review the roles and authorizations assigned to users in the system to ensure they have the necessary permissions to perform their tasks.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_TOOLS_UI104.