How To Fix CRMS4_PS_TOOLS115 - Currency Customizing is not consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 115

• Message text: Currency Customizing is not consistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS115 - Currency Customizing is not consistent ?

  The SAP error message "CRMS4_PS_TOOLS115 Currency Customizing is not consistent" typically indicates that there is an inconsistency in the currency settings within the SAP system, particularly in the context of the CRM (Customer Relationship Management) module. This error can arise due to various reasons, such as missing or incorrect currency settings in the customizing tables.
  Causes:
  
  Inconsistent Currency Settings: The currency settings in the customizing tables may not match the expected values. This can happen if changes were made to currency settings without proper updates in related tables.
  Missing Currency Types: The required currency types may not be defined in the system.
  Incorrect Configuration: There may be incorrect configuration in the transaction types or business transactions that reference currencies.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), inconsistencies may arise if not all related objects were transported correctly.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for currencies in the CRM module.
  Ensure that all necessary currency types are defined and consistent across the relevant customizing tables.
  
  
  
  Review Currency Types:
  
  Use transaction code OB08 to check the exchange rates and currency types. Ensure that the currency types used in your transactions are correctly defined and active.
  
  
  
  Consistency Check:
  
  Perform a consistency check using transaction code CRMS4_PS_TOOLS or similar tools available in your SAP system to identify any inconsistencies in the currency settings.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included in the transport request. If not, you may need to manually adjust the settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to currency customizing in CRM for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific patches or notes related to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, OB08, and CRMS4_PS_TOOLS.
  SAP Notes: Search for SAP Notes related to currency customizing issues in CRM, as they may provide specific solutions or patches.
  Documentation: Review the SAP Help Portal for detailed documentation on currency settings and customizing in the CRM module.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the error message.