How To Fix CRMS4_PS_TOOLS038 - Due date rule type or Customizing for due date calculation not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 038

• Message text: Due date rule type or Customizing for due date calculation not defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS038 - Due date rule type or Customizing for due date calculation not defined ?

  The SAP error message CRMS4_PS_TOOLS038 indicates that there is an issue with the due date calculation in the SAP system, specifically that the due date rule type or the customizing for due date calculation is not defined. This error typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP PS (Project System) when trying to create or manage tasks, projects, or service orders.
  Cause:
  
  Missing Due Date Rule Type: The system is unable to find a defined due date rule type that is necessary for calculating due dates for the relevant business process.
  Customizing Not Defined: The necessary customizing settings for due date calculation have not been set up in the system. This could be due to a lack of configuration or incorrect settings in the customizing tables.
  Incorrect Configuration: There may be an issue with the configuration of the project or service order types that are being used, leading to the system not being able to determine how to calculate due dates.
  
  Solution:
  
  
  Check Due Date Rule Types:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant area for due date calculation.
  Ensure that the due date rule types are defined correctly. You can find this under:
  
  SAP Customizing Implementation Guide (IMG) > Customer Relationship Management > Service > Service Order Management > Define Due Date Rules.
  
  
  If no rules are defined, you will need to create them based on your business requirements.
  
  
  
  Review Customizing Settings:
  
  Ensure that all necessary customizing settings for due date calculation are in place. This includes checking the configuration for the relevant order types or project types.
  Verify that the settings align with the business processes you are trying to implement.
  
  
  
  Check for Missing Entries:
  
  Sometimes, the error can occur if there are missing entries in the relevant customizing tables. Check the tables related to due date calculation to ensure all necessary entries are present.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to due date calculation for any additional guidance or updates that may be relevant to your version of SAP.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the due date calculation works as expected without triggering the error message.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for customizing), SE11 (for data dictionary), or SE16 (for table display) to investigate and make changes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the CRMS4_PS_TOOLS038 error and ensure that due date calculations are functioning correctly in your SAP system.