How To Fix CRMS4_PS_NET123 - Could not determine end date of prior entitlement period of period &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 123

• Message text: Could not determine end date of prior entitlement period of period &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET123 - Could not determine end date of prior entitlement period of period &3 ?

  The SAP error message CRMS4_PS_NET123 indicates that the system is unable to determine the end date of a prior entitlement period for a specific period. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with service entitlements or service contracts.
  Cause:
  
  Missing Data: The end date for the prior entitlement period may not be defined in the system. This could happen if the entitlement periods were not set up correctly or if there are gaps in the data.
  Incorrect Configuration: There may be issues with the configuration of the service entitlement or contract management settings in SAP.
  Data Inconsistencies: There could be inconsistencies in the data related to service entitlements, such as overlapping periods or incorrect date entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the entitlement data.
  
  Solution:
  
  Check Entitlement Data: Review the entitlement periods in the system to ensure that all necessary data is present and correctly configured. Look for any missing end dates or gaps in the entitlement periods.
  Correct Configuration: If there are configuration issues, consult with your SAP administrator or functional consultant to ensure that the service entitlement settings are correctly configured.
  Data Consistency Check: Perform a data consistency check to identify any overlapping or conflicting entitlement periods. This may involve reviewing the relevant tables in the SAP database.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the entitlement data. If necessary, work with your security team to adjust user roles and permissions.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and review service orders and entitlements.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Support Community: Consider reaching out to the SAP Community or forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.