How To Fix CRMS4_PS_NET122 - Gross payment document &1 (VersionID) does not have any items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 122

• Message text: Gross payment document &1 (VersionID) does not have any items

What causes this issue?

The net calculation execution has been called with a gross payment
document that does not have any items. A gross payment document must
have items.

System Response

The net calculation cannot be executed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

If the problem has not been caused by customer-specific adjustments,
contact SAP with the details of this problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET122 - Gross payment document &1 (VersionID) does not have any items ?

  The SAP error message CRMS4_PS_NET122 indicates that a gross payment document (identified by the document number and version ID) does not contain any items. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Convergent Charging, where payment documents are processed.
  Cause:
  
  Missing Items: The most straightforward cause is that the payment document was created without any associated items. This could happen due to an error during the document creation process or if the items were not properly linked to the payment document.
  Data Inconsistency: There may be inconsistencies in the data, such as missing references or incorrect configurations that prevent items from being associated with the payment document.
  System Configuration: Incorrect configuration settings in the payment processing module may lead to issues where items are not being captured or linked correctly.
  User Error: The user may have inadvertently created a payment document without adding any items.
  
  Solution:
  
  Check Document Creation: Review the process used to create the payment document. Ensure that items were intended to be included and verify that they were properly added during the creation process.
  Review Document Status: Check the status of the payment document. If it is in a draft or incomplete state, it may not have items associated with it yet.
  Recreate the Document: If the document was created incorrectly, consider deleting it and recreating it with the necessary items.
  Data Validation: Validate the data associated with the payment document. Ensure that all required fields and references are correctly populated.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to payment document processing. They may need to adjust configurations to ensure items are captured correctly.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues related to document processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or FBL1N for displaying vendor line items, depending on the context of the payment document.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_NET122 in the SAP Support Portal. There may be specific notes addressing this issue with additional guidance or patches.
  Documentation: Review SAP documentation related to payment processing in CRM or Convergent Charging for best practices and troubleshooting steps.
  
  If the problem continues after following these steps, it may be beneficial to engage SAP support for further assistance.