How To Fix CRMS4_PS_NET105 - Entitlement period end date not determined (GDP item &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 105

• Message text: Entitlement period end date not determined (GDP item &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET105 - Entitlement period end date not determined (GDP item &2) ?

  The SAP error message CRMS4_PS_NET105, which states "Entitlement period end date not determined (GDP item &2)," typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with entitlements and service contracts. This error indicates that the system is unable to determine the end date for the entitlement period for a specific GDP (Global Data Processing) item.
  Cause:
  
  Missing Configuration: The entitlement period may not be properly configured in the system. This could be due to missing or incorrect settings in the service contract or entitlement management.
  Data Inconsistencies: There may be inconsistencies or missing data in the relevant master data, such as customer master records, service contracts, or entitlement definitions.
  Invalid Dates: The start date or other related date fields may not be set correctly, leading to the inability to calculate the end date.
  Business Rules: The business rules defined for entitlements may not be met, causing the system to fail in determining the end date.
  
  Solution:
  
  Check Configuration: Review the configuration settings for entitlements and service contracts in the SAP system. Ensure that all necessary parameters are set correctly.
  Review Master Data: Verify that all relevant master data (customer, service contracts, etc.) is complete and accurate. Look for any missing or incorrect entries that could affect entitlement calculations.
  Validate Dates: Ensure that the start date and any other date-related fields are populated correctly. If the start date is missing or invalid, the system will not be able to calculate the end date.
  Check Business Rules: Review the business rules associated with entitlements to ensure that they are being met. If there are specific conditions that must be satisfied for the entitlement period to be determined, make sure those conditions are fulfilled.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on entitlement management and troubleshooting related errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to service contracts and entitlements, such as CRMD_ORDER for managing service orders and contracts.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.