How To Fix CRMS4_PS_NET024 - Net calculation process failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 024

• Message text: Net calculation process failed

What causes this issue?

The <DS:GLOS.49A5BAE5A2B21546E10000000A421392>net calculation</> process
failed due to a severe error (package error).

System Response

The system does not execute the net calculation.

How to fix this error?

Check for further messages, that describe the detailed errors and
identify the involved <DS:GLOS.49A0097A7B224424E10000000A421392>net
calculation units</> (NCUs).
Contact your system administrator.

Procedure for System Administrators

The package error situation is important for a net calculation mass run.
In most situations, successfully processed NCUs are stored in the
database. Only NCUs with errors are skipped. In some rare situations,
this does not happen and all NCUs remain unprocessed, for example if the
central buffer content for a database update has been invalidated.
If you cannot resolve this problem, contact SAP and specify the error
details.
The problem occured in class &V1&, method &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET024 - Net calculation process failed ?

  The SAP error message CRMS4_PS_NET024 indicates that there was a failure in the net calculation process within the SAP CRM (Customer Relationship Management) system. This error typically occurs during the processing of pricing or calculations related to sales orders, quotations, or other CRM documents.
  Causes:
  
  Configuration Issues: Incorrect configuration in pricing procedures, condition types, or access sequences can lead to calculation failures.
  Missing Data: Required data for the calculation might be missing, such as pricing conditions, customer master data, or material master data.
  Custom Code: If there are custom enhancements or user exits that modify the standard pricing logic, they may introduce errors.
  Inconsistent Data: Data inconsistencies in the database, such as invalid or incomplete records, can cause the calculation to fail.
  System Performance: Performance issues or timeouts during processing can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the pricing procedure and ensure that all condition types and access sequences are correctly configured. Make sure that the pricing conditions are maintained for the relevant sales area.
  Validate Master Data: Ensure that all necessary master data (customer, material, etc.) is complete and correctly maintained. Check for any missing or incorrect entries.
  Review Custom Code: If there are any custom enhancements, review the code to ensure it does not interfere with the standard pricing logic. Debugging may be necessary to identify issues.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the calculation process.
  Test in Development: If possible, replicate the issue in a development or test environment to analyze the problem without affecting production data.
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on similar issues. SAP Notes can provide patches or configuration tips.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VK11 (Maintain Condition) or VK31 (Maintain Condition Records) to check pricing conditions.
  Debugging: Use transaction SE80 or SE37 to debug the function modules involved in the pricing calculation.
  Documentation: Review SAP documentation related to pricing and net calculations in CRM for a better understanding of the processes involved.
  
  By following these steps, you should be able to identify the root cause of the CRMS4_PS_NET024 error and implement a solution to resolve it.