How To Fix CRMS4_PS_GROSS237 - Sum of amounts is negative between &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 237

• Message text: Sum of amounts is negative between &1 and &2

What causes this issue?

During the entitlement calculation, calculation of the gross reduction
amount produces a negative gross entitlement amount. Negative gross
entitlement amounts are not allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the associated rule-based reduction or change the reduction amount
you entered manually for the period between &V1& and &V2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS237 - Sum of amounts is negative between &1 and &2 ?

  The SAP error message CRMS4_PS_GROSS237 indicates that there is an issue with the sum of amounts in a particular context, where the total is negative between two specified values (denoted as &1 and &2). This error typically arises in the context of CRM (Customer Relationship Management) and can be related to various financial transactions or calculations.
  Cause:
  
  Negative Values: The most common cause of this error is that there are negative amounts being processed in a way that results in an overall negative sum. This can happen if there are discounts, returns, or adjustments that exceed the total of the positive amounts.
  Data Entry Errors: Incorrect data entry, such as entering a negative value where it should not be, can lead to this error.
  Configuration Issues: There may be issues with the configuration of the pricing or discounting logic in the system that leads to incorrect calculations.
  Inconsistent Data: If there are inconsistencies in the data being processed (e.g., mismatched currencies, incorrect account assignments), it can lead to negative sums.
  
  Solution:
  
  Review Amounts: Check the amounts involved in the transaction or calculation. Ensure that all entries are correct and that there are no unintended negative values.
  Adjust Entries: If you find that there are negative entries that should not be there, correct them. This may involve adjusting discounts, returns, or other financial entries.
  Check Configuration: Review the configuration settings related to pricing, discounts, and financial calculations in the CRM system. Ensure that they are set up correctly to prevent negative sums.
  Data Consistency: Ensure that all related data is consistent and correctly entered. This includes checking for correct currency conversions if applicable.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the error message and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: You may want to check specific transaction codes related to CRM pricing and billing to see if there are any issues.
  SAP Notes: Look for SAP Notes related to this error message for any patches or updates that may address known issues.
  Support: If the issue persists after checking the above, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.