How To Fix CRMS4_PS_GROSS236 - Enqueue of SSP chain with object id &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 236

• Message text: Enqueue of SSP chain with object id &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS236 - Enqueue of SSP chain with object id &1 failed ?

  The SAP error message CRMS4_PS_GROSS236 indicates that there was a failure in the enqueue operation for a specific object ID in the SAP system. This typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP PS (Project System) when trying to lock a resource or object for processing.
  Cause:
  The error can be caused by several factors, including:
  
  
  Object Already Locked: The object you are trying to enqueue (lock) is already locked by another user or process. This can happen if another transaction is currently modifying the same object.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the enqueue operation on the specified object.
  
  
  System Configuration Issues: There may be issues with the configuration of the enqueue server or the way the SAP system is set up.
  
  
  Database Lock Issues: There could be underlying database issues that are preventing the lock from being established.
  
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check for Existing Locks:
  
  Use transaction code SM12 to check for existing locks on the object ID. If you find that the object is locked by another user, you may need to wait for that user to release the lock or contact them to resolve the issue.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the enqueue operation. You can check the user's roles and authorizations in transaction code SU01.
  
  
  
  Restart Enqueue Server:
  
  If you suspect a configuration issue, you may need to restart the enqueue server. This can be done by an SAP Basis administrator.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction code SM21) for any related errors or warnings that might provide more context about the issue.
  
  
  
  Database Consistency Check:
  
  If the problem persists, consider running a database consistency check or contacting your database administrator to ensure that there are no underlying database issues.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SU01: User maintenance.
  SM21: System log.
  SM37: Job monitoring (to check for background jobs that might be causing locks).
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP documentation related to enqueue mechanisms and locking behavior in SAP systems for a deeper understanding of how locks are managed.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRMS4_PS_GROSS236 error message.