How To Fix CRMS4_PS_GROSS231 - SXP chain for &1 (type &2) is not relevant for SSP index

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 231

• Message text: SXP chain for &1 (type &2) is not relevant for SSP index

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS231 - SXP chain for &1 (type &2) is not relevant for SSP index ?

  The SAP error message CRMS4_PS_GROSS231 indicates that there is an issue with the SXP (Service Experience Platform) chain for a specific object type in the context of the SSP (Service Solution Platform) index. This error typically arises when the system is trying to process or index a service-related object that is not relevant for the SSP index.
  Cause:
  
  Object Type Irrelevance: The object type specified in the error message is not configured to be included in the SSP index. This could be due to the object type not being supported for indexing or not being set up correctly in the system.
  Configuration Issues: There may be configuration settings in the SAP system that determine which object types are relevant for the SSP index. If the object type is not included in these settings, the error will occur.
  Data Integrity Issues: There may be issues with the data associated with the object type, such as missing or incorrect information that prevents it from being processed correctly.
  
  Solution:
  
  Check Object Type Configuration: Review the configuration settings for the object type in question. Ensure that it is set up to be relevant for the SSP index. This may involve checking the customizing settings in the SAP system.
  Update Indexing Settings: If the object type should be included in the SSP index, you may need to update the indexing settings to include it. This can typically be done in the SAP Customizing Implementation Guide (IMG).
  Data Validation: Validate the data associated with the object type to ensure that it is complete and correct. Address any data integrity issues that may be causing the error.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to service management and indexing, such as SPRO for configuration and SICF for service activation.
  System Logs: Review system logs and error logs for additional details that may help in diagnosing the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.