How To Fix CRMS4_PS_GROSS223 - No main business partner found for SSP &1 (type &2) - no index created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 223

• Message text: No main business partner found for SSP &1 (type &2) - no index created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS223 - No main business partner found for SSP &1 (type &2) - no index created ?

  The SAP error message CRMS4_PS_GROSS223 indicates that the system could not find a main business partner for a specific service scenario (SSP) and type. This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when the system is trying to access or create an index for business partners but cannot find the necessary data.
  Cause:
  
  Missing Business Partner: The main business partner for the specified service scenario does not exist in the system.
  Incorrect Configuration: The configuration settings for business partner determination may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Verify that the business partner exists in the system. You can do this by navigating to the business partner transaction (BP) and searching for the relevant partner.
  Ensure that the business partner is correctly assigned to the relevant service scenario.
  
  
  
  Review Configuration:
  
  Check the configuration settings for business partner determination in the relevant customizing settings (SPRO). Ensure that the settings align with your business processes and that the main business partner is correctly defined.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the business partner data. You may need to use transaction codes like BP or CRMD_ORDER to review and correct any issues.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage business partner data. You may need to consult with your security team to verify the user's roles and permissions.
  
  
  
  Index Creation:
  
  If the issue persists, you may need to manually trigger the index creation for business partners. This can often be done through specific transactions or background jobs that handle index updates.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  CRMD_ORDER: CRM Order Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to business partner management and service scenarios for further insights into configuration and setup.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for more specialized assistance.