How To Fix CRMS4_PS_GROSS213 - Selection criteria 'Failed only': &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 213

• Message text: Selection criteria 'Failed only': &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS213 - Selection criteria 'Failed only': &1 ?

  The SAP error message CRMS4_PS_GROSS213 with the description "Selection criteria 'Failed only': &1" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the processing of service orders or similar objects. This error indicates that there is an issue with the selection criteria used in a report or transaction, specifically when filtering for records that have failed.
  Cause:
  The error is generally caused by one of the following reasons:
  
  Incorrect Selection Criteria: The selection criteria set for the report or transaction may not be valid or may not correspond to any existing records in the database.
  Data Issues: There may be no records that meet the criteria of "Failed only," meaning that there are no entries in the database that have a status indicating failure.
  Authorization Issues: The user may not have the necessary authorizations to view certain records, leading to an inability to retrieve data that meets the selection criteria.
  System Configuration: There may be configuration issues in the CRM system that affect how statuses are defined or how records are processed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Selection Criteria: Review the selection criteria you are using. Ensure that they are correctly defined and that you are looking for the right status or conditions.
  Verify Data: Check the underlying data to see if there are indeed records that should meet the "Failed only" criteria. You can do this by running a broader query without the "Failed only" filter.
  Review Authorizations: Ensure that you have the necessary authorizations to access the records you are trying to view. If not, contact your system administrator to adjust your permissions.
  Consult Documentation: Look into SAP documentation or help resources for any specific notes related to this error message. There may be known issues or patches available.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or CRM functional team to ensure that the system is set up correctly and that all necessary updates have been applied.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address specific issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing service orders.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.