How To Fix CRMS4_PS_GROSS138 - Error in routine "DO_CHECK_OVERLAPPING"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 138

• Message text: Error in routine "DO_CHECK_OVERLAPPING"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS138 - Error in routine "DO_CHECK_OVERLAPPING" ?

  The SAP error message CRMS4_PS_GROSS138 with the description "Error in routine 'DO_CHECK_OVERLAPPING'" typically occurs in the context of project management or service management within the SAP CRM (Customer Relationship Management) module. This error is related to the overlapping of dates or periods in project or service-related data.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Overlapping Dates: There are overlapping date ranges for activities, milestones, or other project elements. For example, if two tasks are scheduled to start and end at the same time, the system will flag this as an error.
  Incorrect Configuration: There may be issues with the configuration of the project management settings in SAP, leading to conflicts in date handling.
  Data Integrity Issues: There could be inconsistencies or corrupt data in the database that is causing the system to misinterpret the date ranges.
  
  Solution:
  To resolve the CRMS4_PS_GROSS138 error, you can take the following steps:
  
  
  Check Date Ranges: Review the date ranges of the project elements (activities, milestones, etc.) to ensure that there are no overlaps. Adjust the dates as necessary to eliminate any conflicts.
  
  
  Review Project Structure: Ensure that the project structure is correctly defined and that there are no duplicate or conflicting entries.
  
  
  Data Consistency Check: Run a data consistency check to identify any inconsistencies in the project data. This can often be done using transaction codes like SE38 to run relevant reports or programs.
  
  
  Configuration Review: If the issue persists, review the configuration settings related to project management in SAP. Ensure that the settings align with your business processes and do not allow for overlapping dates.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Debugging: If you have access to development tools, you can debug the routine "DO_CHECK_OVERLAPPING" to identify the exact point of failure and gather more information about the data being processed.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant transaction codes and data examples.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CJ20N (Project Builder) or CRMD_ORDER (CRM Order Management) to navigate and manage project data.
  Documentation: Review SAP documentation related to project management and CRM to understand best practices for managing project data and avoiding overlaps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRMS4_PS_GROSS138 error in your SAP system.