How To Fix CRMS4_PS_GROSS111 - Error while clearing gross payment information from buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 111

• Message text: Error while clearing gross payment information from buffer

What causes this issue?

Gross payment document information could not be deleted from the buffer
layer. This technical operation is performed if an error occurs during
gross payment item determination and it intends to nullify, or roll
back, data changes performed previously.

System Response

The system performs a dump.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

If you cannot determine the cause of this error, contact SAP with the
details of this problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS111 - Error while clearing gross payment information from buffer ?

  The SAP error message CRMS4_PS_GROSS111 typically occurs in the context of clearing gross payment information from the buffer in the SAP CRM (Customer Relationship Management) system. This error can arise due to various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Cause:
  
  Data Inconsistency: The error may be caused by inconsistencies in the data stored in the buffer, which can occur due to incomplete transactions or issues during data synchronization.
  Buffer Issues: Problems with the buffer itself, such as corruption or misconfiguration, can lead to this error.
  Configuration Errors: Incorrect configuration settings in the CRM system related to payment processing or buffer management can trigger this error.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM you are using that lead to this error.
  
  Solution:
  
  Check Data Consistency: Verify the data related to the transaction that is causing the error. Ensure that all necessary data is complete and consistent.
  Clear Buffer: If the buffer is corrupted, you may need to clear it. This can often be done through transaction codes like SM12 (to delete lock entries) or SM21 (to check system logs for errors).
  Reconfigure Settings: Review the configuration settings related to payment processing and buffer management. Ensure that they are set up correctly according to your business requirements.
  Update SAP: If the error is due to a known bug, check for any available patches or updates for your SAP system. Applying the latest support packages can resolve many issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP Notes often provide detailed instructions for resolving known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the error details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and SE37 (Function Module) to investigate further.
  Logs and Traces: Check system logs and traces for additional error messages or warnings that may provide more context about the issue.
  User Authorizations: Ensure that the user executing the transaction has the necessary authorizations to perform the actions related to gross payment clearing.
  
  By following these steps, you should be able to identify the root cause of the CRMS4_PS_GROSS111 error and implement an appropriate solution.