How To Fix CRMS4_PS_GROSS060 - Reversal of payment request not possible, decision flow has been updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 060

• Message text: Reversal of payment request not possible, decision flow has been updated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS060 - Reversal of payment request not possible, decision flow has been updated ?

  The SAP error message CRMS4_PS_GROSS060 indicates that a reversal of a payment request is not possible because the decision flow has been updated. This typically occurs in the context of SAP Customer Relationship Management (CRM) and can be related to payment requests in the context of service processes or project systems.
  Cause:
  
  Updated Decision Flow: The error suggests that the decision flow associated with the payment request has been modified after the payment request was created. This could mean that the status of the payment request has changed, or that the underlying business logic has been altered, making it impossible to reverse the payment request.
  Status of Payment Request: The payment request may be in a status that does not allow for reversal. For example, if it has already been processed or if it is in a state that requires further actions before a reversal can be performed.
  Configuration Issues: There may be configuration settings in the system that prevent the reversal of payment requests under certain conditions.
  
  Solution:
  
  Check Decision Flow: Review the decision flow associated with the payment request to understand what changes have been made. You may need to revert any recent changes if they are causing the issue.
  Review Payment Request Status: Check the current status of the payment request. If it is in a state that does not allow for reversal, you may need to take additional steps to change its status or to process it further before attempting a reversal.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance on how to handle this situation.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for assistance. They may be able to provide insights based on the specific configuration and customizations in your SAP environment.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and to test potential solutions without impacting production data.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates on known issues.
  Transaction Codes: Familiarize yourself with transaction codes related to payment requests and decision flows in SAP CRM, such as CRMD_ORDER for managing orders and CRMD_ORDERADM_H for accessing order administration.
  User Roles and Authorizations: Ensure that the user attempting the reversal has the necessary authorizations to perform this action, as restrictions may also lead to such error messages.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRMS4_PS_GROSS060 error message.