How To Fix CRMS4_PS_GROSS045 - Hold flag for GED item &1 was cleared due to existing items

CRMS4_PS_GROSS045 - Overview

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 045

• Message text: Hold flag for GED item &1 was cleared due to existing items

What causes this issue?

During entitlement calculation a locked gross entitlement document (GED)
item was created. If an unlocked GED item exists for the same payment
recipient, benefit, beneficiary and period, a reimbursement already took
place.

System Response

The system resets the hold flag for the GED item.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS045 - Hold flag for GED item &1 was cleared due to existing items ?

  The SAP error message CRMS4_PS_GROSS045 indicates that the hold flag for a GED (Generic Event Driven) item has been cleared due to the existence of other items. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with service orders, sales orders, or similar documents that involve multiple items.
  
  Cause:
  The error message is triggered when:
  
  There are existing items in the document that conflict with the GED item.
  The system has rules or conditions that prevent the GED item from being processed while other items are present.
  The hold flag is a mechanism to prevent certain actions (like billing or delivery) until specific conditions are met, and the presence of other items has led to the removal of this hold.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Review Existing Items: Check the items in the document to identify any that may be causing the conflict. Look for items that