How To Fix CRMS4_PS_GROSS032 - GED &1 contains multiple items for SDP &1 item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 032

• Message text: GED &1 contains multiple items for SDP &1 item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS032 - GED &1 contains multiple items for SDP &1 item &2 ?

  The SAP error message CRMS4_PS_GROSS032 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of service delivery processes (SDP) and the associated items. This error indicates that the system has detected multiple items associated with a specific SDP, which is not expected or allowed in the current context.
  Cause:
  
  Multiple Items for SDP: The error arises when there are multiple items linked to a single SDP, which the system cannot process correctly. This could be due to incorrect configuration or data entry.
  Data Inconsistency: There may be inconsistencies in the data related to the SDP or the items that are linked to it.
  Configuration Issues: The configuration settings for the SDP or the item categories may not be set up to handle multiple items.
  
  Solution:
  
  Check Item Assignment: Review the items assigned to the SDP in question. Ensure that only one item is linked to the SDP if that is the expected behavior.
  Data Cleanup: If there are unintended duplicates, clean up the data by removing or consolidating the items associated with the SDP.
  Configuration Review: Check the configuration settings for the SDP and the item categories. Ensure that they are set up correctly to handle the expected number of items.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for specific guidance on resolving the issue.
  Debugging: If the issue persists, consider debugging the process to identify where the multiple items are being introduced and address the root cause.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage CRM orders or SE11 to check the database tables related to SDP and items.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.