How To Fix CRMS4_PS_GROSS031 - GED &1 item &2, based on SDP &3 item &4, can only have negative amounts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 031

• Message text: GED &1 item &2, based on SDP &3 item &4, can only have negative amounts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS031 - GED &1 item &2, based on SDP &3 item &4, can only have negative amounts ?

  The SAP error message CRMS4_PS_GROSS031 indicates that there is an issue with the amount being processed in a specific context related to the SAP CRM (Customer Relationship Management) system, particularly in the context of a sales document or pricing scenario. The message suggests that for a specific item, the system expects a negative amount, but a positive amount or zero has been provided instead.
  Cause:
  
  Business Logic: The error typically arises when the business logic dictates that certain items (like discounts, returns, or adjustments) should only have negative amounts. For example, if you are trying to process a return or a discount, the system expects the amount to be negative.
  Configuration Issues: There may be configuration settings in the pricing procedure or item category that enforce this rule.
  Data Entry Error: A user may have mistakenly entered a positive amount when a negative amount was expected.
  
  Solution:
  
  Check Item Type: Review the item type in the sales document. If it is meant to represent a discount or return, ensure that the amount is entered as a negative value.
  Review Pricing Procedure: Check the pricing procedure associated with the document. Ensure that the conditions and item categories are correctly configured to allow for negative amounts where necessary.
  Data Correction: If the amount was entered incorrectly, correct the amount to be negative as required by the business logic.
  Consult Documentation: Refer to the SAP documentation or configuration guides for your specific version to understand the rules governing the item types and amounts.
  Testing: After making changes, test the scenario again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on handling negative amounts in your version of SAP.
  Transaction Codes: Familiarize yourself with transaction codes related to pricing and sales document processing, such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VK11 (Create Condition).
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that might affect how amounts are processed in your system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM and pricing procedures.