How To Fix CRMS4_PS_CUST031 - Internal error accessing field information for search help &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CUST - Messages regarding Customizing

• Message number: 031

• Message text: Internal error accessing field information for search help &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CUST031 - Internal error accessing field information for search help &1 ?

  The SAP error message CRMS4_PS_CUST031 indicates an internal error when accessing field information for a search help in the context of SAP CRM (Customer Relationship Management). This error typically arises when there is an issue with the configuration or data model related to the search help being used.
  Causes:
  
  Configuration Issues: The search help may not be properly configured in the system. This could include missing or incorrect field mappings.
  Data Model Changes: If there have been recent changes to the data model (e.g., changes in the underlying database tables or structures), it may lead to inconsistencies that trigger this error.
  Authorization Issues: The user may not have the necessary authorizations to access certain fields or data elements related to the search help.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM you are using that could lead to this error.
  
  Solutions:
  
  
  Check Search Help Configuration:
  
  Go to transaction SE11 (Data Dictionary) and check the configuration of the search help that is causing the error. Ensure that all fields are correctly defined and mapped.
  Verify that the search help is active and correctly linked to the relevant data elements.
  
  
  
  Review Data Model:
  
  If there have been recent changes to the data model, review those changes to ensure that they do not conflict with the search help configuration.
  Check for any inconsistencies in the database tables that the search help relies on.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the fields involved in the search help.
  You can use transaction SU53 to check for authorization issues after the error occurs.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can use transaction SE80 or SE37 to debug the function module associated with the search help to identify where the error is occurring.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  If the problem persists, consider reaching out to SAP Support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE80 (Object Navigator), SE37 (Function Module), SU53 (Authorization Check).
  SAP Notes: Regularly check for updates or patches related to your version of SAP CRM that may address known issues.
  Documentation: Review SAP documentation related to search helps and CRM configuration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.