How To Fix CRMS4_PS_CUST028 - Due date rule type &1 not supported for payment frequency type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CUST - Messages regarding Customizing

• Message number: 028

• Message text: Due date rule type &1 not supported for payment frequency type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CUST028 - Due date rule type &1 not supported for payment frequency type &2 ?

  The SAP error message CRMS4_PS_CUST028 indicates that there is an issue with the configuration of due date rules in relation to payment frequency types in the SAP system. This error typically arises in the context of Customer Relationship Management (CRM) or Financial modules where payment terms and due dates are defined.
  Cause:
  The error message is triggered when the system encounters a due date rule type that is not compatible with the specified payment frequency type. This can happen due to:
  
  Incorrect Configuration: The due date rule type defined in the system does not support the payment frequency type that has been assigned to a particular transaction or customer.
  Missing Customization: The necessary customization for the due date rules and payment frequency types may not have been set up correctly in the system.
  Data Entry Errors: There may be incorrect entries in the master data or transaction data that lead to this incompatibility.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for due date rules and payment frequency types in the SAP system.
  Ensure that the due date rule type you are trying to use is indeed supported for the payment frequency type in question.
  
  
  
  Adjust Payment Terms:
  
  Review the payment terms assigned to the customer or transaction. If necessary, change the payment terms to a type that is compatible with the due date rule.
  
  
  
  Review Master Data:
  
  Check the master data for the customer or vendor involved in the transaction. Ensure that the payment frequency type and due date rules are correctly assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the due date rules and payment frequency types to understand their relationships and constraints.
  
  
  
  Customizing:
  
  If you have the necessary authorization, you may need to customize the due date rules or payment frequency types to ensure they align correctly. This may involve working with your SAP Basis or configuration team.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the payment processing works as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or SE11 to check the database tables related to payment terms and due date rules.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.