How To Fix CRMS4_PS_CONTR072 - Decision basis not available for entitlement calculation. Please save SSP

CRMS4_PS_CONTR072 - Overview

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 072

• Message text: Decision basis not available for entitlement calculation. Please save SSP

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR072 - Decision basis not available for entitlement calculation. Please save SSP ?

  The SAP error message CRMS4_PS_CONTR072 indicates that there is an issue with the entitlement calculation in the SAP CRM system, specifically related to the decision basis not being available. This error typically arises in scenarios involving service contracts, entitlements, or service order processing.
  
  Cause:
  
  Missing or Incomplete Data: The decision basis for entitlement calculation may not be properly defined or may be missing. This can happen if the relevant service contract or entitlement data is incomplete or not properly configured.
  
  Configuration Issues: There may be issues with the configuration of the service contract management or entitlement management settings in the SAP system.
  System Errors: Sometimes, temporary system errors or inconsistencies in the database can lead to this error message.
  
  
  Solution:
  
  
  Check Service Contract/Entitlement Data:
  
  Ensure that all relevant data for the service contract or entitlement is complete and correctly configured. This includes checking the validity dates, service levels, and any associated products or services.
  
  
  
  Review Configuration Settings:
  
  Verify the