How To Fix CRMS4_PS_CONTR072 - Decision basis not available for entitlement calculation. Please save SSP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 072

• Message text: Decision basis not available for entitlement calculation. Please save SSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR072 - Decision basis not available for entitlement calculation. Please save SSP ?

  The SAP error message CRMS4_PS_CONTR072 indicates that there is an issue with the entitlement calculation in the SAP CRM system, specifically related to the decision basis not being available. This error typically arises in scenarios involving service contracts, entitlements, or service order processing.
  Cause:
  
  Missing or Incomplete Data: The decision basis for entitlement calculation may not be properly defined or may be missing. This can happen if the relevant service contract or entitlement data is incomplete or not properly configured.
  Configuration Issues: There may be issues with the configuration of the service contract management or entitlement management settings in the SAP system.
  System Errors: Sometimes, temporary system errors or inconsistencies in the database can lead to this error message.
  
  Solution:
  
  
  Check Service Contract/Entitlement Data:
  
  Ensure that all relevant data for the service contract or entitlement is complete and correctly configured. This includes checking the validity dates, service levels, and any associated products or services.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings for service contracts and entitlements in the SAP system. Ensure that all necessary settings are in place and correctly defined.
  Check the customizing settings in transaction SPRO under the relevant sections for service contract management.
  
  
  
  Save the SSP (Service Specific Parameters):
  
  The error message suggests saving the SSP. This may involve saving the current state of the service contract or entitlement data, which can sometimes resolve temporary inconsistencies.
  Navigate to the relevant transaction or screen and attempt to save the data again.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, bugs in the software can lead to such errors, and applying updates can resolve them.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be known issues or fixes provided by SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to service contracts and entitlements.
  Documentation: Review SAP documentation related to service contract management and entitlement management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.