How To Fix CRMS4_PS_CONTR031 - Maintain a bgRFC queue prefix for the initial net calculation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 031

• Message text: Maintain a bgRFC queue prefix for the initial net calculation

What causes this issue?

The initial net calculation is done asynchronously in background using
background RFC (bgRFC) technology. The required queue prefix for bgRFC
processing is missing.

System Response

Net calculation is not triggered.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Execute the program
<DS:TRAN.CRMS4_PS_NC>Net Calculation Mass Run</> to run the missing net
calculation. Check the net calculation result carefully as the sequence
of processing is very important to prevent multiple gross payment items.
Create the queue prefix for bgRFC processing in Social Services
Customizing under <LS>Basic Settings -> Net Calculation -> </>
<DS:SIMG.CRM4S_PS_BGRFC>Define Background RFC Inbound Destination</>.
The bgRFC queue prefix must be maintained for the SwitchGroupID
'NETCALC' and SwitchValID 'BGRFC_PREF' in Social Services Customizing
under <LS>Basic Settings -> Net Calculation -> </>
<DS:SIMG.CRM4S_PS_SWITCH_NETCALC>Define Control Parameters for Net
Calculation</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR031 - Maintain a bgRFC queue prefix for the initial net calculation ?

  The SAP error message CRMS4_PS_CONTR031 indicates that there is an issue with the background RFC (bgRFC) queue prefix that is required for the initial net calculation in the SAP CRM system. This error typically arises when the system is unable to find or access the necessary bgRFC queue prefix for processing.
  Cause:
  
  Missing bgRFC Queue Prefix: The bgRFC queue prefix required for the initial net calculation is not maintained in the system.
  Configuration Issues: There may be configuration issues in the SAP system related to the bgRFC settings.
  Authorization Issues: The user or process may not have the necessary authorizations to access or create the bgRFC queue.
  System Settings: The system settings for the bgRFC may not be properly configured, leading to this error.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Maintain bgRFC Queue Prefix:
  
  Go to transaction SPRO (SAP Reference IMG).
  Navigate to Cross-Application Components > bgRFC > Define bgRFC Queue Prefix.
  Ensure that a valid bgRFC queue prefix is maintained for the initial net calculation.
  
  
  
  Check Configuration:
  
  Verify the configuration settings for bgRFC in the system.
  Ensure that the necessary parameters are set correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user or process executing the operation has the necessary authorizations to access and create bgRFC queues.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or notes related to bgRFC and CRM for any specific instructions or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  bgRFC: Background Remote Function Call (bgRFC) is a mechanism in SAP that allows asynchronous processing of function calls in the background.
  Initial Net Calculation: This is a process in SAP CRM that calculates the net values for transactions, which may involve various business logic and data processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM58 (for monitoring RFC calls) and SLG1 (for application log).
  
  By following these steps, you should be able to resolve the CRMS4_PS_CONTR031 error and ensure that the bgRFC queue prefix is properly maintained for the initial net calculation.