How To Fix CRMS4_PS_CONTR006 - No gross entitlement document found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 006

• Message text: No gross entitlement document found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR006 - No gross entitlement document found ?

  The SAP error message CRMS4_PS_CONTR006: No gross entitlement document found typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a corresponding gross entitlement document for a particular transaction or process. This can happen in various scenarios, such as when processing claims, rebates, or other financial transactions.
  Causes:
  
  Missing Document: The gross entitlement document that the system is trying to reference does not exist in the database.
  Incorrect Configuration: There may be configuration issues in the system that prevent the proper linking of documents.
  Data Inconsistency: There could be inconsistencies in the data, such as missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary permissions to access the gross entitlement document.
  System Errors: There may be temporary system errors or issues with the database that prevent the retrieval of the document.
  
  Solutions:
  
  Check Document Existence: Verify if the gross entitlement document exists in the system. You can do this by searching for the document using the relevant transaction codes or reports.
  Review Configuration: Ensure that the configuration settings related to gross entitlement documents are correctly set up. This may involve checking the customizing settings in SPRO.
  Data Consistency Check: Run consistency checks to identify any data issues. You may need to use transaction codes like SE16 or SE11 to inspect the relevant database tables.
  User Authorizations: Check if the user has the necessary authorizations to access the gross entitlement document. This can be done through transaction SU53 or by reviewing the user's role assignments.
  Consult Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in navigating and troubleshooting CRM documents.
  SAP Notes: Search for SAP Notes related to CRMS4_PS_CONTR006 for any specific fixes or recommendations provided by SAP.
  Documentation: Review SAP documentation or help guides related to gross entitlement processing in CRM for additional insights.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.