How To Fix CRMS4_PS_BILL034 - For NCD (ID &1, BP &2) a reversal doc. (&3) is created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 034

• Message text: For NCD (ID &1, BP &2) a reversal doc. (&3) is created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL034 - For NCD (ID &1, BP &2) a reversal doc. (&3) is created ?

  The SAP error message CRMS4_PS_BILL034 typically indicates that a reversal document has been created for a specific business partner (BP) and a particular ID related to a Non-Contractual Document (NCD). This message is often encountered in the context of billing and invoicing processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error message CRMS4_PS_BILL034 is triggered when:
  
  A billing document is being processed, but a reversal document already exists for the specified ID and business partner.
  The system is trying to create a new billing document or process an existing one, but it detects that a reversal has already been executed, which may indicate that the original document has been canceled or adjusted.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Reversal Document: 
  
  Use the document number provided in the error message (&3) to look up the reversal document in the system. Verify its status and details to understand why it was created.
  
  
  
  Review the Original Document:
  
  Investigate the original document associated with the ID (&1) and business partner (&2). Ensure that it is in the correct status and has not been inadvertently canceled or reversed.
  
  
  
  Correct the Billing Process:
  
  If the reversal was created in error, you may need to reverse the reversal or create a new billing document based on the original document, depending on your business process.
  
  
  
  Consult with Your SAP Support Team:
  
  If you are unable to resolve the issue, it may be beneficial to consult with your SAP support team or a functional consultant who can provide insights based on your specific configuration and business processes.
  
  
  
  Check for Custom Logic:
  
  If your organization has custom logic or enhancements in place, ensure that they are not interfering with the standard billing process.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VF03 (Display Billing Document) or CRMD_ORDER (CRM Order Management) to investigate the documents involved.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to billing and invoicing processes in CRM to ensure compliance with best practices.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.