How To Fix CRMS4_PS_BILL028 - &1 reversals created; &3 reversals assigned; &2 NCDs updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BILL - PS Social Services - Billing

• Message number: 028

• Message text: &1 reversals created; &3 reversals assigned; &2 NCDs updated

What causes this issue?

The result of the step 'Creation of reversal documents' for the current
interval is as follows:
&V1& reversal documents are created.
&V3& already existing reversal documents are assigned to net calculation
documents.
&V2& net calculation documents are updated (with new status, number of
reversal document).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BILL028 - &1 reversals created; &3 reversals assigned; &2 NCDs updated ?

  The SAP error message CRMS4_PS_BILL028 typically relates to issues in the billing process within the SAP Customer Relationship Management (CRM) system, particularly when dealing with billing documents and their reversals. This message indicates that there are a certain number of reversals created, assigned, and non-conformance documents (NCDs) updated, but it may also imply that there are issues with the processing of these documents.
  Cause:
  
  Data Inconsistencies: There may be inconsistencies in the billing data or in the assignment of reversals and NCDs.
  Configuration Issues: Incorrect configuration in the billing or CRM settings can lead to this error.
  Missing Authorizations: Users may not have the necessary authorizations to perform the billing operations.
  System Errors: There could be underlying system errors or bugs that are causing the issue.
  
  Solution:
  
  Check Data Consistency: Verify the data related to the billing documents, reversals, and NCDs. Ensure that all necessary data is correctly entered and consistent.
  Review Configuration: Check the configuration settings in the SAP system related to billing and CRM. Ensure that all settings are correctly configured according to business requirements.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the billing operations. If not, work with your SAP security team to grant the required permissions.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, VF01, or VF02 for billing document processing.
  Documentation: Refer to SAP documentation for detailed information on billing processes and error handling.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.