How To Fix CRMS4_PRODUCT_API002 - No corresponding GTIN found for the specified GTIN number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PRODUCT_API - Messages for Product API

• Message number: 002

• Message text: No corresponding GTIN found for the specified GTIN number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PRODUCT_API002 - No corresponding GTIN found for the specified GTIN number ?

  The SAP error message CRMS4_PRODUCT_API002 indicates that the system could not find a corresponding Global Trade Item Number (GTIN) for the specified GTIN number. This error typically occurs in the context of product management and integration with external systems, such as when dealing with product data in SAP Customer Relationship Management (CRM) or SAP S/4HANA.
  Causes:
  
  Incorrect GTIN: The GTIN number provided may be incorrect or mistyped.
  Missing Product Master Data: The product associated with the GTIN may not exist in the system or may not have been created yet.
  Data Synchronization Issues: If the GTIN is supposed to be synchronized from an external system, there may be issues with the data transfer or synchronization process.
  Inactive or Deleted Product: The product linked to the GTIN may have been marked as inactive or deleted in the system.
  Configuration Issues: There may be configuration issues in the product master data settings or in the integration settings with external systems.
  
  Solutions:
  
  Verify GTIN: Check the GTIN number for accuracy. Ensure that it is correctly formatted and corresponds to the intended product.
  Check Product Master Data: Look up the product in the SAP system to confirm that it exists and is active. You can do this by navigating to the product master data transaction (e.g., using transaction codes like MM03 for material master).
  Create or Update Product: If the product does not exist, create it in the system. If it exists but is inactive, consider reactivating it.
  Data Synchronization: If the GTIN is supposed to be synchronized from an external system, check the integration settings and logs for any errors or issues during the synchronization process.
  Consult Documentation: Review any relevant SAP documentation or notes related to GTIN handling and product master data management.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  GTIN: The Global Trade Item Number is a unique identifier for products, used globally to facilitate trade and inventory management.
  SAP Product Master Data: This includes all relevant information about products, such as descriptions, pricing, and GTINs.
  Integration with External Systems: If your organization uses external systems for product management, ensure that the integration is properly configured and functioning.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.