How To Fix CRMS4_ORDER_MISC020 - S/4HANA service confirmation is not enabled for SAP Digital Access.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_ORDER_MISC - CRM S4 Cross-object messages

• Message number: 020

• Message text: S/4HANA service confirmation is not enabled for SAP Digital Access.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_ORDER_MISC020 - S/4HANA service confirmation is not enabled for SAP Digital Access. ?

  The SAP error message CRMS4_ORDER_MISC020 indicates that service confirmation functionality is not enabled for SAP Digital Access in your S/4HANA system. This error typically arises when there is an attempt to create or process service confirmations in a system that is not configured to support this feature under the SAP Digital Access licensing model.
  
  Cause:
  
  Configuration Issue: The service confirmation feature may not be enabled in the system settings.
  Licensing Restrictions: The SAP Digital Access model may not cover the specific functionalities related to service confirmations.
  Missing Authorizations: Users may lack the necessary authorizations to perform service confirmations.
  System Version: The version of S/4HANA being used may not support the required functionalities.
  
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the service confirmation functionality is enabled in the system. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the relevant service management settings.
  Navigate to SPRO > SAP Reference IMG > Customer Service > Service Order Management >