How To Fix CRMS4_IU_CM_PROCESS172 - All contract items must have the same division.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 172

• Message text: All contract items must have the same division.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS172 - All contract items must have the same division. ?

  The SAP error message CRMS4_IU_CM_PROCESS172 indicates that all contract items in a contract must belong to the same division. This error typically arises when you are trying to create or modify a contract in SAP CRM (Customer Relationship Management) and the items included in the contract are from different divisions, which is not allowed.
  Cause:
  
  Different Divisions: The primary cause of this error is that the items you are trying to include in the contract are associated with different divisions. In SAP, a division is a way to categorize products or services, and contracts are expected to maintain consistency in this regard.
  Incorrect Item Assignment: Items may have been incorrectly assigned to different divisions during their creation or configuration.
  Master Data Issues: There may be issues with the master data of the items, such as incorrect division assignments in the material master or service master records.
  
  Solution:
  
  Check Item Divisions: Review the items you are trying to include in the contract. Ensure that all items belong to the same division. You can do this by checking the division field in the item details.
  Modify Items: If you find that some items belong to different divisions, you will need to either:
  
  Remove the items that do not match the division of the other items.
  Change the division of the items to match the others, if applicable and allowed by your business processes.
  
  
  Create Separate Contracts: If the items cannot be changed to the same division, consider creating separate contracts for items belonging to different divisions.
  Review Master Data: Ensure that the master data for the items is correctly set up. If necessary, update the division in the material or service master records to reflect the correct division.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal for detailed documentation on contract management and division settings.
  Transaction Codes: You may use transaction codes like VA41 (Create Contract) or VA42 (Change Contract) to manage contracts.
  Customizing Settings: Check the customizing settings in SPRO under Sales and Distribution > Basic Functions > Sales Documents > Contract > Define Contract Types to ensure that the settings align with your business requirements.
  User Exits or BAdIs: If your organization has specific business rules, check if there are any user exits or BAdIs that might be enforcing division checks.
  
  By following these steps, you should be able to resolve the error and successfully manage your contracts in SAP CRM.