How To Fix CRMS4_IU_CM_PROCESS171 - Product &3 in sales contract item &2 has no rate category set.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 171

• Message text: Product &3 in sales contract item &2 has no rate category set.

What causes this issue?

The utilities sales contract item was created by the migration process.
Therefore, a default product was used when the item was created. The
product is defined in the Customizing of the migration process which can
be found here: <DS:SIMG.CRMS4_IU_CM_INTG_DOKU>Settings for IS-U Contract
Integration</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

When the product has no rate category set, the product is not integrated
in the installation and therefore executable processes are limited.

System Response

How to fix this error?

If you have trouble executing processes, you might need to change the
product from the default product to another product that is valid for
your working scenario and the correct rate category.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS171 - Product &3 in sales contract item &2 has no rate category set. ?

  The SAP error message CRMS4_IU_CM_PROCESS171 indicates that there is an issue with a sales contract item in the SAP CRM system. Specifically, the error states that the product associated with the sales contract item does not have a rate category set. This can prevent the system from processing the contract correctly, especially in scenarios involving pricing or billing.
  Cause:
  
  Missing Rate Category: The primary cause of this error is that the product (identified by &3) linked to the sales contract item (identified by &2) does not have a rate category defined in the system.
  Configuration Issues: There may be configuration issues in the pricing procedure or the product master data that lead to the absence of a rate category.
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that result in the system not being able to find the necessary rate category.
  
  Solution:
  
  
  Check Product Master Data:
  
  Navigate to the product master data in SAP and verify if the rate category is set for the product in question.
  If it is missing, you will need to define a rate category for the product.
  
  
  
  Update Rate Category:
  
  If the product should have a rate category, update the product master data to include the appropriate rate category.
  This can typically be done in the transaction code CMM1 (for creating a product) or CMM2 (for changing a product).
  
  
  
  Review Pricing Procedure:
  
  Ensure that the pricing procedure associated with the sales contract is correctly configured to handle the rate categories.
  Check if the rate category is included in the pricing conditions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidelines on setting up rate categories and pricing conditions.
  
  
  
  Testing:
  
  After making the necessary changes, test the sales contract processing again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CMM1, CMM2, CRMD_ORDER, and CRMD_ORDERADM_H for managing products and sales contracts.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary authorizations to make changes to product master data and sales contracts.
  Consulting SAP Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the missing rate category and ensuring that the product master data is correctly configured, you should be able to resolve the error and proceed with processing the sales contract.