How To Fix CRMS4_IU_CM_PROCESS020 - No installation found for point of delivery &1 in premise &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 020

• Message text: No installation found for point of delivery &1 in premise &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS020 - No installation found for point of delivery &1 in premise &2. ?

  The SAP error message CRMS4_IU_CM_PROCESS020 indicates that there is no installation found for the specified point of delivery (POD) in the given premise. This error typically occurs in the context of SAP Customer Relationship Management (CRM) and is often related to issues with master data or configuration.
  Cause:
  
  Missing Installation Data: The installation data for the specified point of delivery may not exist in the system.
  Incorrect Configuration: The configuration settings for the point of delivery or premise may be incorrect or incomplete.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP modules (e.g., CRM and IS-U).
  Incorrect Input: The point of delivery or premise identifiers provided in the transaction may be incorrect or not exist in the database.
  
  Solution:
  
  
  Check Installation Data:
  
  Verify that the installation data for the specified point of delivery exists in the system. You can do this by navigating to the relevant transaction in SAP (e.g., IS-U transactions) and checking the installation records.
  
  
  
  Validate Configuration:
  
  Ensure that the configuration for the point of delivery and premise is correctly set up. This includes checking the master data settings in both CRM and IS-U.
  
  
  
  Data Synchronization:
  
  If you suspect data synchronization issues, check the integration settings between CRM and IS-U. Ensure that the data is correctly replicated and synchronized between the two systems.
  
  
  
  Review Input Parameters:
  
  Double-check the input parameters (point of delivery and premise) you are using in the transaction. Make sure they are correct and correspond to existing records in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes you were using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U and CRM that deal with installations, points of delivery, and premises.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  Master Data Management: Understanding how master data is managed in SAP CRM and IS-U can help in troubleshooting similar issues in the future.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.