How To Fix CRMS4_DATA_EXCH057 - You can't reverse the SES as a follow-on service confirmation exists.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_DATA_EXCH - Service: Message Class for Data Exchange

• Message number: 057

• Message text: You can't reverse the SES as a follow-on service confirmation exists.

What causes this issue?

You've attempted to reverse a service entry sheet for which a service
confirmation with status <ZK>Completed </>exists.

System Response

The service entry sheet is locked.

How to fix this error?

In order to be able to reverse the service entry sheet, you must first
delete the follow-on service confirmation.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_DATA_EXCH057 - You can't reverse the SES as a follow-on service confirmation exists. ?

  The SAP error message CRMS4_DATA_EXCH057 indicates that you are trying to reverse a Service Entry Sheet (SES), but there is a follow-on service confirmation that exists for that SES. This typically occurs in scenarios where service confirmations have been created based on the SES, and the system prevents the reversal to maintain data integrity.
  Cause:
  The primary cause of this error is that the SES you are attempting to reverse has already been referenced by a follow-on document, such as a service confirmation. The system enforces this restriction to ensure that the financial and logistical data remains consistent.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Follow-On Documents:
  
  Use transaction codes like IW33 (Display Service Order) or IW32 (Change Service Order) to check if there are any service confirmations linked to the SES.
  You can also check the SES document itself to see if there are any follow-on documents created.
  
  
  
  Reverse the Follow-On Document:
  
  If you find that there is a service confirmation linked to the SES, you will need to reverse or delete that confirmation first before you can reverse the SES.
  Use transaction code IW32 to change the service confirmation and then reverse it.
  
  
  
  Reattempt SES Reversal:
  
  Once the follow-on service confirmation has been successfully reversed or deleted, you can then attempt to reverse the SES again using the appropriate transaction code (e.g., ML81N for Service Entry Sheet).
  
  
  
  Consult Documentation:
  
  If you are unsure about the implications of reversing documents, consult your organization's SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  ML81N: Create/Change Service Entry Sheet
  IW32: Change Service Order
  IW33: Display Service Order
  IW41: Create Service Confirmation
  IW42: Change Service Confirmation
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  
  
  User Permissions: Ensure that you have the necessary permissions to reverse service confirmations and SES documents.
  
  
  Testing in a Sandbox: If possible, test the reversal process in a sandbox environment to understand the steps and implications before performing them in the production environment.
  
  
  By following these steps, you should be able to resolve the error and successfully reverse the SES.