How To Fix CRMS4_DATA_EXCH049 - New service team: Can't update plant &2 used in purchase order &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_DATA_EXCH - Service: Message Class for Data Exchange

• Message number: 049

• Message text: New service team: Can't update plant &2 used in purchase order &1.

What causes this issue?

The system is unable to update the delivery address of a service part
ordered in purchase order/item no. &v1&. The storage location &v2& the
ordered service part is delivered to isn't the team storage location
&v3& of service team &v4& that is assigned to the service order item.
There can be two reasons for this:
The use of service teams was enabled after the purchase order was
created.
The service team assigned to the service order item was changed after
the purchase order was created.
The service part is delivered to the storage location in the purchase
order and not to the storage location defined for the service team.

System Response

The system displays a warning message.

How to fix this error?

You must collect the service part in storage location &v2&.
To display the delivery address, go to the <ZK>Transaction History
</>and choose the purchase requisition ID. In the <ZK>Display Purchase
Requisitions</> app, choose <ZK>Delivery Address</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_DATA_EXCH049 - New service team: Can't update plant &2 used in purchase order &1. ?

  The SAP error message CRMS4_DATA_EXCH049 indicates that there is an issue with updating the plant information in a purchase order when trying to create or modify a service team in the SAP CRM system. This error typically arises in scenarios where there is a mismatch or inconsistency in the data related to the plant and the purchase order.
  Cause:
  
  Inconsistent Data: The plant specified in the service team may not be valid or may not match the plant used in the purchase order.
  Purchase Order Status: The purchase order may be in a status that does not allow for changes to be made, such as being completed or closed.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the purchase order or the service team.
  Configuration Issues: There may be configuration settings in the system that prevent the update of the plant information.
  
  Solution:
  
  Check Plant Validity: Verify that the plant specified in the service team is valid and exists in the system. Ensure that it matches the plant used in the purchase order.
  Review Purchase Order Status: Check the status of the purchase order. If it is completed or closed, you may need to reopen it or create a new purchase order.
  User Authorizations: Ensure that the user attempting to make the changes has the necessary authorizations to update the purchase order and service team.
  Data Consistency: Ensure that all related data (such as vendor, material, and service team) is consistent and correctly configured in the system.
  Consult Configuration: If the issue persists, consult with your SAP Basis or configuration team to review any settings that may be affecting the ability to update the plant information.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ME23N (Display Purchase Order) or ME22N (Change Purchase Order) to review the purchase order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to service management and purchase order processing for further insights into the configuration and data requirements.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further troubleshooting.