How To Fix CRMS4_DATA_EXCH023 - You can't manually assign a service bundle that contains a service part.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_DATA_EXCH - Service: Message Class for Data Exchange

• Message number: 023

• Message text: You can't manually assign a service bundle that contains a service part.

What causes this issue?

You can't manually assign a service bundle that contains a service part
to a purchase requisition or purchase order.
Any purchase requisitions required to trigger the procurement of service
parts contained in service bundles are created automatically by the
system when you release service bundles. The manual assignment of
purchase requisitions or purchase order isn't possible.

System Response

The transaction contains an error.

How to fix this error?

Create a service order with a service bundle and assign the required
service part. When you release the service bundle, the system
automatically creates a purchase requisition.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_DATA_EXCH023 - You can't manually assign a service bundle that contains a service part. ?

  The SAP error message CRMS4_DATA_EXCH023 indicates that you are trying to manually assign a service bundle that contains a service part, which is not allowed in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with service orders or service management.
  Cause:
  The error occurs because:
  
  The service bundle you are trying to assign includes service parts that are not meant to be assigned manually.
  The system has specific rules regarding the assignment of service bundles and service parts to ensure data integrity and proper processing.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Service Bundle Configuration:
  
  Review the configuration of the service bundle in the system. Ensure that it is set up correctly and does not include service parts that should not be manually assigned.
  
  
  
  Use the Correct Assignment Method:
  
  Instead of manually assigning the service bundle, use the appropriate method for assigning service bundles that contain service parts. This may involve using predefined processes or transactions in SAP.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help files related to service bundles and service parts. This can provide insights into the correct procedures and any restrictions that may apply.
  
  
  
  Consult with SAP Support:
  
  If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance. They may provide specific guidance based on your system configuration and business processes.
  
  
  
  Check for Updates or Notes:
  
  Look for any SAP Notes or updates that may address this specific error. Sometimes, SAP releases patches or notes that provide solutions for known issues.
  
  
  
  Related Information:
  
  Service Management in SAP CRM: Understanding how service bundles and service parts work within the SAP CRM framework can help in troubleshooting similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) that are used for managing service orders and bundles.
  User Roles and Authorizations: Ensure that the user attempting to make the assignment has the necessary authorizations to perform the action.
  
  By following these steps, you should be able to address the error and proceed with your service management tasks in SAP CRM.