How To Fix CRMS4_BSP109 - An error occurred in the event handler while processing the portfolio.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_BSP - Message class for business solution portfolio

• Message number: 109

• Message text: An error occurred in the event handler while processing the portfolio.

What causes this issue?

An error occurred in the event handler while processing the business
solution portfolio. This means that the attributes for the business
solution portfolio cannot be retrieved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_BSP109 - An error occurred in the event handler while processing the portfolio. ?

  The SAP error message CRMS4_BSP109 indicates that there was an issue in the event handler while processing a portfolio in the SAP CRM system. This error can occur in various scenarios, particularly when dealing with Business Server Pages (BSP) applications related to CRM.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error. This includes issues with the portfolio structure or settings.
  Data Integrity Issues: Missing or inconsistent data in the portfolio or related objects can trigger this error.
  Authorization Problems: The user may not have the necessary authorizations to access or modify the portfolio.
  BSP Application Errors: There may be bugs or issues in the BSP application code that are causing the event handler to fail.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the portfolio and ensure that they are set up correctly. This includes checking the settings in the CRM customizing transactions.
  Data Validation: Verify the integrity of the data associated with the portfolio. Ensure that all required fields are populated and that there are no inconsistencies.
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the portfolio. You can check this using transaction SU53 to analyze authorization failures.
  Debugging: If you have access to the development environment, you can debug the BSP application to identify the exact point of failure in the event handler.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Performance Monitoring: Monitor system performance and check for any bottlenecks that may be affecting the processing of requests.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  Documentation: Review the official SAP documentation for CRM and BSP applications for any known issues or best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.