How To Fix CRMS4_AD_BILL020 - External document type &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_AD_BILL - Social Services Billing

• Message number: 020

• Message text: External document type &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_AD_BILL020 - External document type &1 does not exist ?

  The SAP error message CRMS4_AD_BILL020 indicates that the external document type specified in the system does not exist. This error typically occurs in the context of billing or document processing within the SAP CRM (Customer Relationship Management) module.
  Cause:
  
  Incorrect Document Type: The external document type specified in the transaction or configuration does not match any existing document types in the system.
  Configuration Issues: The document type may not have been properly configured in the system.
  Data Entry Error: There may be a typographical error in the document type entered by the user.
  Missing Customization: If the system has been customized, the necessary document types may not have been created or activated.
  
  Solution:
  
  Verify Document Type: Check the document type being used in the transaction. Ensure that it is correctly spelled and formatted.
  Check Configuration:
  
  Go to the relevant configuration settings in SAP (usually found in SPRO under the CRM or Billing sections).
  Ensure that the external document type is defined and active.
  
  
  Create/Activate Document Type:
  
  If the document type does not exist, you may need to create it. This can typically be done in the configuration settings.
  If it exists but is inactive, activate it.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to configure external document types.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database table for document types.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that the user has the necessary authorizations to access and use the specified document type.
  Testing: After making changes, test the process again to ensure that the error has been resolved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.