How To Fix CRMS4_AD_BILL013 - Payment family does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_AD_BILL - Social Services Billing

• Message number: 013

• Message text: Payment family does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_AD_BILL013 - Payment family does not exist ?

  The SAP error message CRMS4_AD_BILL013 indicates that the payment family does not exist in the system. This error typically arises in the context of billing or payment processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with billing documents or payment transactions.
  Cause:
  
  Missing Configuration: The payment family may not have been configured in the system. This could be due to a missing entry in the relevant configuration tables or settings.
  Incorrect Data Entry: There may be a typo or incorrect data entry when trying to reference the payment family.
  Transport Issues: If the configuration was recently transported from another system (e.g., from development to production), the transport may not have included the necessary payment family data.
  Version Mismatch: If there are discrepancies between the versions of the software or components being used, it may lead to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for payment families in SAP. This is usually found in the customizing settings under the relevant module (e.g., CRM or Billing).
  Ensure that the payment family you are trying to use is defined and active.
  
  
  
  Create Missing Payment Family:
  
  If the payment family does not exist, you may need to create it. This typically involves defining the payment family in the system with the necessary attributes and settings.
  
  
  
  Verify Data Entry:
  
  Double-check the data entry for any typos or incorrect references to the payment family. Ensure that the correct payment family code is being used.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, verify that the transport request included all necessary objects and data. You may need to re-transport or manually create the missing entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to check database tables) to investigate further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user attempting to access or create the payment family has the necessary authorizations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.