How To Fix CRMOST402 - Locking Customizing objects failed due to a system failure

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 402

• Message text: Locking Customizing objects failed due to a system failure

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST402 - Locking Customizing objects failed due to a system failure ?

  The SAP error message CRMOST402 indicates that there was a failure in locking customizing objects, which is often related to issues in the system that prevent the proper locking mechanism from functioning. This can occur during various operations, such as when trying to transport customizing settings or when making changes to configuration settings in the SAP system.
  Causes:
  
  System Failure: This could be due to a temporary issue with the SAP system, such as a database lock, a system crash, or a network issue.
  Transport Issues: Problems with the transport management system (TMS) can lead to locking issues, especially if there are inconsistencies in the transport directory or if the transport request is not properly configured.
  User Locking: If another user is currently editing the same customizing object, it may lead to a locking conflict.
  Database Issues: Problems with the underlying database, such as deadlocks or connection issues, can also cause this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action can lead to failures in locking objects.
  
  Solutions:
  
  Check System Status: Verify if there are any ongoing system issues or maintenance activities. You can check the SAP system logs (transaction SM21) for any errors or warnings.
  Retry the Operation: Sometimes, simply retrying the operation after a short period can resolve the issue if it was a temporary glitch.
  Check for Locks: Use transaction SM12 to check for any existing locks on the customizing objects. If you find locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  Review Transport Requests: If the issue is related to transport, check the transport request for any inconsistencies. You can use transaction SE09 or SE10 to review transport requests.
  Database Check: If you suspect database issues, consult with your database administrator to check for any locks or performance issues.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. You can check this using transaction SU53 to analyze authorization failures.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SM21 (System Log)
  SM12 (Display and Delete Locks)
  SE09/SE10 (Transport Organizer)
  SU53 (Authorization Check)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Monitoring: Regularly monitor system performance and logs to proactively identify and resolve issues before they lead to errors like CRMOST402.
  
  By following these steps, you should be able to diagnose and resolve the CRMOST402 error effectively.