How To Fix CRMOST311 - Creation failed due to following error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 311

• Message text: Creation failed due to following error: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST311 - Creation failed due to following error: &1 ?

  The SAP error message CRMOST311 typically indicates that there was a failure in creating a business object or transaction in the SAP CRM system due to a specific underlying issue. The placeholder &1 in the error message usually provides additional details about the specific error that occurred.
  Possible Causes:
  
  Data Validation Issues: The data being submitted may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  Authorization Problems: The user may not have the necessary authorizations to create the object or transaction.
  Configuration Errors: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the customizing.
  System Errors: There could be temporary system issues, such as database locks or connectivity problems.
  Business Logic Errors: Custom code or enhancements may be causing the creation process to fail.
  
  Solutions:
  
  Check the Detailed Error Message: Look at the specific error message provided in place of &1. This will give you more context about what went wrong.
  Validate Input Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats and values.
  Review Authorizations: Check if the user has the necessary permissions to perform the action. You may need to consult with your SAP security team.
  Examine Configuration Settings: Review the configuration settings related to the business object you are trying to create. Ensure that all necessary settings are in place.
  Check for System Issues: Look for any ongoing system issues, such as database locks or performance problems. You may need to consult with your SAP Basis team.
  Debug Custom Code: If there are custom enhancements or modifications, consider debugging the code to identify any issues that may be causing the failure.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error, or SE80 to look at the relevant objects in the development environment.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Documentation: Review the SAP documentation for the specific business object or transaction you are working with to ensure compliance with all requirements.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or consult with an experienced SAP consultant for further assistance.