How To Fix CRMOI012 - ActiveX is disabled, but required for using this template.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 012

• Message text: ActiveX is disabled, but required for using this template.

What causes this issue?

Template Designer for a MS Word template as well as the usage of the MS
Word templates at run time (via button "New with Template") require that
ActiveX is enabled in the browser.
Template Designer for a PDF template does not necessarily require
ActiveX: If ActiveX is enabled, the Adobe Life Cycle Designer is started
when pressing button "Start Designer", if ActiveX is not enabled, Adobe
Life Cycle Designer can be started manually on the computer. At runtime
the PDF Template does not require that ActiveX is enabled.

System Response

Design Time: Word is not opened in the Template Designer after pressing
button "Start Designer".
or
Run Time: Word is not opened in an overview page, attachment assignment
block after pressing button "New with Template" and choosing an existing
template from the popup.

How to fix this error?

The following browser settings (security settings) must be activated
for "Local Intranet":
Active Scripting
Run Active X Controls and plug-ins
Initialize and script ActiveX controls not marked as safe
For details please refer to note 1018674.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI012 - ActiveX is disabled, but required for using this template. ?

  The SAP error message CRMOI012 indicates that ActiveX controls are disabled in your browser or system settings, which are required for using certain SAP templates or functionalities. This is commonly encountered in environments where SAP GUI for HTML (Web GUI) is used, particularly when dealing with web-based applications that rely on ActiveX technology.
  Cause:
  
  ActiveX Controls Disabled: The most common cause of this error is that ActiveX controls are disabled in your Internet Explorer settings or the security settings of your browser.
  Browser Compatibility: Some browsers do not support ActiveX controls, as they are primarily supported by Internet Explorer.
  Group Policy Restrictions: In corporate environments, group policies may restrict the use of ActiveX controls for security reasons.
  
  Solution:
  To resolve the CRMOI012 error, you can follow these steps:
  
  
  Enable ActiveX Controls in Internet Explorer:
  
  Open Internet Explorer.
  Go to Tools (gear icon) > Internet Options.
  Click on the Security tab.
  Select the Internet zone and click on Custom level....
  Scroll down to the ActiveX controls and plug-ins section.
  Enable the following options:
  
  Run ActiveX controls and plug-ins: Enable
  Script ActiveX controls marked safe for scripting: Enable
  
  
  Click OK and then Apply.
  
  
  
  Add the SAP URL to Trusted Sites:
  
  In the Security tab, select Trusted sites and click on Sites.
  Add the URL of your SAP system to the list of trusted sites.
  Ensure that the Require server verification (https:) for all sites in this zone option is unchecked if you are using HTTP.
  
  
  
  Check Group Policy Settings:
  
  If you are in a corporate environment, check with your IT department to ensure that there are no group policies preventing the use of ActiveX controls.
  
  
  
  Use Internet Explorer:
  
  If you are using a different browser (like Chrome or Firefox), switch to Internet Explorer, as ActiveX is not supported in most modern browsers.
  
  
  
  Restart the Browser: After making changes, restart Internet Explorer to ensure that the new settings take effect.
  
  
  Related Information:
  
  ActiveX: A software framework created by Microsoft that allows interactive content on web pages. It is primarily used in Internet Explorer.
  Security Risks: ActiveX controls can pose security risks, which is why many organizations disable them by default. Always ensure that you trust the source of any ActiveX control before enabling it.
  SAP Support: If the issue persists after following the above steps, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRMOI012 error and use the required SAP template successfully.