How To Fix CRMOI003 - Service definition &1 not supported. Is not based on Web Service Tool.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 003

• Message text: Service definition &1 not supported. Is not based on Web Service Tool.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI003 - Service definition &1 not supported. Is not based on Web Service Tool. ?

  The SAP error message CRMOI003 indicates that the service definition you are trying to use is not supported because it is not based on the Web Service Tool. This error typically arises in the context of SAP CRM (Customer Relationship Management) when attempting to use a service that is expected to be a web service but is not configured as such.
  Cause:
  
  Service Definition Issue: The service definition you are trying to use is not created or configured as a web service. This could be due to incorrect settings or the service being defined in a different format.
  Configuration Errors: There may be issues in the configuration of the service in the SAP system, such as missing or incorrect parameters.
  Version Mismatch: The service definition might be outdated or not compatible with the current version of the SAP system you are using.
  
  Solution:
  
  
  Check Service Definition: Verify that the service definition you are trying to use is indeed a web service. You can do this by checking the service configuration in the SAP system.
  
  Go to transaction SOAMANAGER and check the service definitions.
  Ensure that the service is correctly defined and published as a web service.
  
  
  
  Create or Modify Service: If the service is not defined as a web service, you may need to create a new service definition or modify the existing one to ensure it is based on the Web Service Tool.
  
  Use transaction CRMSERVICE to create or modify service definitions.
  
  
  
  Check Configuration: Ensure that all necessary configurations are in place for the web service to function correctly. This includes checking the service binding, endpoint URL, and any required parameters.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on creating and configuring web services in your version of SAP.
  
  
  Testing: After making changes, test the service to ensure that it is functioning as expected. You can use tools like SOAP UI or Postman to test the web service.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOAMANAGER (for web service management) and CRMSERVICE (for service definition management).
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRMOI003.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRMOI003 error and successfully use the desired service definition in your SAP environment.