How To Fix CRMM_IC_FRAMEWORK153 - JCO service user &1 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 153

• Message text: JCO service user &1 does not exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK153 - JCO service user &1 does not exist. ?

  The SAP error message CRMM_IC_FRAMEWORK153 indicates that the JCO (Java Connector) service user specified in the error message does not exist in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the JCO connection or the user credentials.
  Cause:
  
  Non-Existent User: The specified JCO service user does not exist in the SAP system.
  Incorrect User Configuration: The user may exist but is not properly configured or lacks the necessary authorizations.
  Connection Issues: There may be issues with the JCO connection settings, such as incorrect parameters or misconfiguration.
  System Synchronization: If the system is connected to an external system, there may be synchronization issues that prevent the user from being recognized.
  
  Solution:
  
  
  Verify User Existence:
  
  Check if the JCO service user exists in the SAP system. You can do this by using transaction code SU01 to look up the user.
  If the user does not exist, create it using the same transaction.
  
  
  
  Check User Authorizations:
  
  Ensure that the JCO service user has the necessary authorizations to perform the required actions. You can check this in the user profile in transaction SU01 or by using transaction PFCG to review roles and authorizations.
  
  
  
  Review JCO Connection Settings:
  
  Check the JCO connection settings in the relevant configuration area (e.g., in the SAP NetWeaver Administrator or the relevant configuration transaction).
  Ensure that the connection parameters (like user, password, and system details) are correctly configured.
  
  
  
  Test the Connection:
  
  Use the JCO connection test functionality to verify that the connection can be established successfully with the specified user.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to JCO configuration and troubleshooting for further guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  JCO Documentation: Review the official SAP documentation on JCO for best practices and configuration guidelines.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRMM_IC_FRAMEWORK153 error and ensure that the JCO service user is correctly configured and recognized by the system.