Message type: E = Error
Message class: CRMM_IC_FRAMEWORK - IC framework messages
Message number: 001
Message text: Cannot end; no interaction active
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CRMM_IC_FRAMEWORK001
- Cannot end; no interaction active ?The SAP error message CRMM_IC_FRAMEWORK001: Cannot end; no interaction active typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system is trying to end an interaction session, but there is no active interaction to end. Causes: No Active Interaction: The most common cause is that the user is attempting to end an interaction session when there is none currently active. This can happen if the user has not started an interaction or if the interaction has already been ended or closed. Session Timeout: If the interaction session has timed out due to inactivity, the system may not recognize it as an active session. User Navigation: The user may have navigated away from the interaction screen or closed the interaction window without properly ending the session. System Glitches: Occasionally, system glitches or bugs can lead to this error, especially
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