How To Fix CRMM_IC_FRAMEWORK001 - Cannot end; no interaction active

CRMM_IC_FRAMEWORK001 - Overview

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 001

• Message text: Cannot end; no interaction active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK001 - Cannot end; no interaction active ?

  The SAP error message CRMM_IC_FRAMEWORK001: Cannot end; no interaction active typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system is trying to end an interaction session, but there is no active interaction to end.
  Causes:
  
  No Active Interaction: The most common cause is that the user is attempting to end an interaction session when there is none currently active. This can happen if the user has not started an interaction or if the interaction has already been ended or closed.
  Session Timeout: If the interaction session has timed out due to inactivity, the system may not recognize it as an active session.
  User Navigation: The user may have navigated away from the interaction screen or closed the interaction window without properly ending the session.
  System Glitches: Occasionally, system glitches or bugs can lead to this error, especially